Refund Policy

Last Updated: 3rd September 2026

At Lead Formatter ("LF," "we," "us," or "our"), we are committed to delivering immense value through our AI-powered cold email tooling. However, due to the nature of our services, all payments are final and non-refundable.

By starting a free trial or purchasing a subscription from Lead Formatter, you agree to the following refund terms.

1. No Refund Policy

All subscription payments, whether monthly or annual, are final. We do not offer refunds, partial refunds, or exchanges unless explicitly stated in the exceptions outlined below.

2. Free Trial Terms and Responsibility

Lead Formatter offers a 7-day free trial for new subscribers. By starting a free trial, you agree to the following:

• Payment method required at signup. You must provide a valid payment method when you begin your free trial. Your subscription will automatically convert to a paid subscription at the end of the 7-day trial period unless you cancel before the trial ends.
• Cancellation is your responsibility. It is your responsibility to cancel your free trial before the trial ends if you do not wish to be charged. You can cancel at any time from within your dashboard at app.leadformatter.com under Profile > Manage Subscription, or directly at dashboard.leadformatter.com.
• Forgotten cancellations do not qualify for refunds. Forgetting to cancel, missing the trial end date, losing track of the trial period, or failing to check your dashboard does not entitle you to a refund. It is your responsibility to manage your subscription.
• One trial per customer. The 7-day free trial is available once per customer. Creating multiple accounts (via different email addresses, aliases, forwarding addresses, or any other means) in order to obtain additional free trials violates these terms and does not entitle you to any refund if you are subsequently charged. We reserve the right to identify and suspend accounts that attempt to abuse the free trial system.
• Trial-to-paid conversion is automatic. No further action is required from you to convert from trial to paid. If you take no action, you will be charged the applicable subscription rate at the end of the trial period.

3. Cancellation Responsibility (Paid Subscriptions)

• It is your responsibility to cancel your subscription before the next billing date.
• To cancel: Log in to your dashboard at app.leadformatter.com and cancel your subscription via Profile > Manage Subscription.

Important: Failure to cancel before your next billing date will result in continued charges, which do not qualify for refunds.

4. Chargebacks and Disputes

By purchasing from Lead Formatter, you agree to resolve any billing concerns by contacting us first at support@leadformatter.com.

• Filing a chargeback without first contacting us violates these terms.
• Chargebacks will be disputed with the following evidence:

• Records of subscription status.
• Dashboard logs showing account activity, workflow runs, and cancellation history.
• Email correspondence (or absence thereof) for cancellation requests.
• Payment history and renewal timestamps via Stripe.

If a chargeback is filed and successfully disputed by us:

• You forfeit eligibility for any refund.
• Access to Lead Formatter services will be immediately terminated.

5. Exceptions to Refund Policy

While all payments are non-refundable, an exception applies if:

• You cancelled your subscription through your dashboard before the next billing date but were still charged due to a technical error on our side.
• In this case, email support@leadformatter.com with supporting evidence (e.g., a screenshot showing the cancellation confirmation from your dashboard, with a visible timestamp).
• Upon verification that your cancellation occurred before the renewal date, we will process a refund for that charge within 7 business days.

Note: Refunds will not be granted if you fail to cancel on time, if you forgot to cancel your free trial, or if you created multiple accounts to obtain additional trials.

6. Access Responsibility

• Upon signup, you will receive access to the Lead Formatter web application at app.leadformatter.com.
• It is your responsibility to:

• Check your email (including spam/junk folders) for signup and account confirmation emails.
• Reach out to support@leadformatter.com immediately if you experience access issues.

Important: Failure to take responsibility for accessing the application does not qualify you for a refund.

7. Bring Your Own Keys (BYOK) Responsibility

Lead Formatter operates on a BYOK model. This means:

• You are responsible for connecting your own API keys (OpenAI, Anthropic, Lead Magic, Million Verifier, etc.) to run workflows.
• You are responsible for the costs incurred with those third-party providers. Lead Formatter's subscription fee does not include the cost of API usage with underlying providers.
• Inability or failure to connect valid API keys, or exhaustion of credits with third-party providers, does not qualify you for a refund of your Lead Formatter subscription.

8. Acknowledgment

By starting a free trial or completing a purchase, you confirm:

• You have read, understood, and agree to this Refund Policy.
• You acknowledge that refunds are not provided except as explicitly stated under "Exceptions."
• You acknowledge that it is your responsibility to cancel your free trial or subscription before the applicable billing date.
• You acknowledge that creating multiple accounts to obtain additional free trials is a violation of these terms.
• You will not initiate chargebacks or payment disputes without first contacting us to resolve any issues.

By starting a trial or purchasing, you explicitly agree to follow the procedures outlined in Sections 2, 3, 4, and 6 of this policy.

9. Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us:

Email: support@leadformatter.com

We are here to help and ensure you get the full value of your subscription.

Final Notes:

This Refund Policy is part of the Terms of Service. By agreeing to the Terms of Service during signup, you are also agreeing to the conditions set forth in this Refund Policy.